FREQUENTLY ASKED QUESTIONS & TERMS AND CONDITIONS

The following sections list answers to frequently asked questions and our terms and conditions. Please ensure you have read them prior to booking a shoot with us.

General

Are there any rules in your studio?

  • Taking pictures and/or videos on cell phones or personal cameras is prohibited in our studio.
  • Shoes are NOT ALLOWED in our studio. Please ensure you carry along a pair of socks so that you are not bare-feet. Models being photographed are allowed to wear shoes if the theme / set requires them to do so.

WHAT ARE YOUR THOUGHTS ON QUANTITY V/S QUALITY?

  • If you are looking for a photographer to take 100′s or 1000′s of pictures then that’s not us. We strive to focus our efforts on quality rather than quantity. We believe that a handful of stunning images is much better than hundred or thousand images that look the same
  • Over the past few years we’ve focused on shooting quality work. This has meant shooting a lot less (which is something us photographers never want to hear) but we’ve really enjoyed seeing the results – we can immediately see a growth in what we do and we’re really taking the time to focus on WHAT our style is. Besides, it gives us time to also focus our energies on the child being photographed to bring the best out of him/her.

WHAT DIFFERENTIATES YOU FROM OTHER PHOTOGRAPHERS?

  • Over 15 years international experience. Photographed models of all age groups from over 75 countries. Trained from some of the best photographers and industry artists in the US and UK.
  • Our work & quality speaks for itself: within 3 months of launching in India we were approached by Delhi’s leading hospitals including Fortis LaFemme, Fortis Shalimar Bagh, Apollo Cradle. The walls of all these hospitals are decorated with our newborn and children photographs.
  • We have the most hygienic and spacious kids photo studio in Delhi. Our entire studio is sanitised after every shoot in order to provide a very safe and clean environment for our young models.
  • We provide a professional photo shoot session with a professional team. Our team, as well as working for us, regularly works in the industry on TV, films, music videos, magazines, etc. So they bring plenty of experience and latest trends to the table.
  • Our client feedback is available online. Please spend a few minutes reading our client feedback to understand why we and our clients’ fee that we offer the best services available for newborn and child photography.

WHAT DIFFERENTIATES AN AMATEUR PHOTOGRAPHER FROM A PROFESSIONAL?

  • One way to differentiate an amateur from a professional is the consistency of their work. An amateur photographer’s portfolio may show nice images, but those images are a compilation of one or two accidentally good images from many sessions.
  • The professional will show quality images consistently in both their portfolio AND recent work on their blog. If you hire an amateur to shoot your session, you accept the risk that there may only be one or two good images from your session vs. the 20-30 great images that we will provide in your gallery.

WHAT IS THE EQUIPMENT YOU USE?

  • Our portraits are captured with the Hasselblad H5D / Nikon D810 / D800E camera and we have a wide array of lenses and equipment for every need.
  • We provide in-house printing capabilities with a 44 inch wide advanced Epson photo & canvas printer.
  • For those interested in technology, our entire list of equipment is available on our website which you can access from the Gear menu above.

WHERE CAN I SEE FEEDBACK GIVEN BY YOUR EXISTING CLIENTS?

  • Our client feedback is located here

WHAT IS A PRE-SHOOT DISCUSSION?

  • The pre-shoot discussion is an essential part of our photography process as it helps us understand better your requirements as well as gives us a chance to explain to you how to go about booking a shoot.
  • During this discussion we will answer any questions that you may have.
  • The pre-shoot discussion is usually done on the phone and on Whatsapp
  • When you visit our studio for the shoot, feel free to discuss with us our product offerings and we will be happy to show you sample products that are available in the studio.

DO YOU PHOTOGRAPH EVENTS?

  • We are a newborn and child portrait and life style photographer and we generally don’t do event photography. The only occasions we would participate in event photography is as a result of a collaboration with a large organization.

WHAT IS YOUR SHOOT PROCESS?

  • We shoot 2 looks (costume changes) per theme during a session. For outdoor shoots we are restricted to a single change per theme. Shooting a range of looks will allow you to have multiple shots available for different purposes.
  • We generally take 10-15 shots per look which, depending on the shoot type, might include head shots, mid-length shots, and full length shots. If you have a specific requirement we will discuss that during the shoot or during your pre-shoot consultation.
  • After the shoot all the images taken during the shoot will be reviewed on a large screen. This review process is an important part of the shoot and we encourage you to review these images any number of times you want. Should you not review the images while you are at the studio, we will assume you are satisfied with the images.
  • If there are any issues with the pictures, we encourage you to express them during this review process so that the issues can be addressed while you are at the studio.
  • If the issues expressed cannot be addressed or if you are not satisfied with the images, we will either postpone, redo, or cancel the shoot after a mutual discussion or agreement.
  • The advance amount paid, might or might not be refunded based on our discretion.
  • Only if you are fully satisfied with the images should you pay the balance payment or the shoot.

MY CHILD DOES NOT KNOW HOW TO POSE, WILL YOU HELP HIM/HER?

  • Yes, of course we will. We have experience photographing 1000′s of international models and understand that posing is one of the toughest aspects of creating a portfolio.
  • We provide guidance throughout your photo-shoot, to help you create the most flattering poses.
  • Our creative team has years of experience in dealing with children and adults and will make you help you pose to get the most flattering impacts from the shoot.

What we Deliver

WHAT IS YOUR LOGO POLICY?

  • All edited images will have our logo in either black or white colour within the digital photograph. The position of the logo is generally in one of the 4 corners of the photograph.
  • In the client form you can choose to purchase images without logos. If you select that option, images will be provided to you without any logos.
  • Images we print for you do not have any logos.
  • Unedited images do not contain any logos.

WHAT ARE THE IMAGE SIZES YOU DELIVER?

  • Unedited Images– File Format JPEG – Long Edge 2048 Pixels – 300 pixels per inch – Approximate File Size 2MB
  • Edited Images– File Format JPEG – The size of such images depend on the camera we use. Generally, these files are over 15MB in size so you could print a 24inch posters from such files without any quality loss.
  • Camera RAW images are only given to clients as part of an advertising or commercial photoshoot. Incase you want Camera RAW images you will need to purchase the Image Copyrights while filling out the shoot booking form.

WHAT IS THE PURPOSE OF SELECTION / DIGITAL PHOTOGRAPHS?

  • If you are looking for a photographer to take 100′s of pictures in every set then that’s not us. We strive to focus our efforts on quality of edited images rather than quantity of delivered images. We believe that a handful of stunning edited images is much better than hundreds of images.
  • Keeping the above in mind, every package of ours has a pre-defined number of edited images. It is our endeavour to provide you these handful of edited images that will be the quality images that we focus to deliver
  • During a shoot we may click images that look similar or are continuous shots. We will deliver all these images as part of the selection images so that you, as a parent, can select the best expression that you like from such a series.
  • The objective of giving the client the original images from the shoot is only to help them select the best images they like from the set of images. The original images should not be treated as a deliverable as their purpose is to only help identify the final product, i.e. the edited images from the shoot.

WHAT IS INCLUDED IN PHOTO RETOUCHING?

  • Our photo retouching process is limited to the following
    • Color Correction
    • Light Correction
    • Basic Skin Retouching
  • We do not take requests for
    • photo manipulations or background replacements
    • making changes to the actual physical appearance of the subjects we photograph
    • adding additional elements to a photograph
  • The package you select will also contains prints. While we recommend that prints are selected from retouched images, we do leave the decision up to the client to select if they want to print images that are not retouched.
    • Selecting print images that are not in your retouch list will not increase your count of images to retouch.
    • As an example, if your package contains 10 retouched images and 2 prints, your total number of retouched images is 10 (and not 10+2)
  • There are certain instances where you might ask us to choose the best images for editing. In such a scenario we wish to inform you that “Best” is very subjective. We encourage clients to select the images themselves. However, in cases where clients request us to select the “best” images, our selection will be final.

I NEED EXTRA PRINTS, CAN I GET THEM FROM YOU?

  • We have in-house printing capabilities and can print a poster up-to 44 inches wide. Should you require additional prints, please contact us so that we can give you a quote

HOW DO YOU DELIVER PHOTOS?

  • We use a cloud based service to transfer all photographs.
  • You will receive an email from us with a link to download your images. Once you receive this link, you generally have 30 days to download the link before the link expires.
  • The images can only be downloaded on a computer as the image size is extremely large. Once you download them on your computer, you can transfer them to your mobile device.
  • We do not provide images in USB/Pen drives as due to security issues we do not insert external pen drives into our systems
  • We do not have CD burners. The only way to receive images is through a cloud based service

HOW DO YOU DELIVER PRINTS & PRODUCTS?

  • Most of our clients pick up the prints from our studio.
  • Given that our smallest print is approx 12×10 inches in size, we do not recommend sending such prints by courier as there is a likelihood of the prints getting damaged during transit.
  • If you would like your photographs couriered, then you will need to arrange for a courier pick-up service. In this case, the courier company you arrange will pick up the prints from our studio and will package and ship them to the destination you want. Please note, we do not courier prints directly and cannot arrange a courier service for you. Neither do we assume any responsibility of prints getting lost or damaged if the courier pick up is arranged by you.
  • We have limited space available in our studio to store prints & product. We are only able to hold your prints for 2 weeks from the date your prints are ready. If you do not pick up your prints within 2 weeks, we will assume that you no longer want the prints and in this case the prints & products will be discarded and no refunds will be issued in such a scenario

Processing Timeline

WHAT ARE YOUR PROCESSING TIMELINES?

  • Our processing timeline starts on the date your invoice is closed. The payment of the shoot (including grow with me) is due on the date of the shoot. If your payment is delayed, the processing timeline listed below will start on the date your payment is received.
  • 1 week after the session or invoice closing date (whichever is later), you’ll receive the original images from the shoot
  • Once you have made your selection of images and provided it to us, we will deliver the edited images within 3 weeks.
  • We do offer a “Rush my Order” service which allows you to get your order completed within 10 days. Please discuss with us during the pre-shoot conversation should you want to avail this service.
  • We use a cloud based service to transfer all photographs.
  • Once edited images are approved and you specify the requirement for prints / products. Prints and products are not covered under the RUSH service
    • Prints are ready within a week
    • Domestic Albums take upto 4 weeks
    • International Albums take upto 10 weeks
    • Products take upto 2 weeks
  • Your order can only be completed when you timely submit your requirements for images required for editing and printing. We can only store your data for 90 days from the date of the shoot. Incase you do not submit your requirements in 90 days, your package will close and we would not be liable for any refunds nor would you claim any returns or exchanges.
  • We have limited space available in our studio to store prints & product. We are only able to hold your prints & products for 2 weeks from the date your prints are ready. If you do not pick up your prints within 2 weeks, we will assume that you no longer want the prints and in this case the prints & products will be discarded and no refunds will be issued in such a scenario. There would be no returns or exchanges due if such an event arises.

Payment Terms

WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

  • We accept Cheques, Electronic Transfers (RTGS / NEFT / IMPS), and Cash.
  • We DO NOT have a debit / credit card machine.

WHEN IS THE PAYMENT DUE?

  • Payment is due on the day of the shoot.

SHOOT BOOKING ADVANCE

  • Our shoots require bookings require a Rs. 5,000 deposit. You can pay the deposit upon submission of this form.
  • This amount will be adjusted against your package total
  • Should you cancel or postpone the session within 72 hours of the shoot, this amount is non-refundable.
  • If you cancel prior to 72 hours, you will get a full refund.
  • If you postpone prior to 72 hours, this amount is adjusted towards your postponed session.

Clothing Guidance

CAN YOU PROVIDE ANY GUIDANCE ON THE CLOTHING I WOULD NEED FOR THE SHOOT?

We will have a discussion about clothing during our pre-shoot consultation. Listed below, are general guidelines to help you getting started with thinking about the process.

  • We ask that everyone bring at between 4 and 6 different options for clothing. Number of custumes will depend on the package you take.
  • We do not provide clothes for infant & children due to hygiene concerns
  • People always ask me what colours are best and I really don’t have an answer for that. It’s better for me to get a visual of something, so I suggest bringing a wide variety of colours; especially for kids photography.
  • Don’t be seasonal; everything from t-shirts, tank tops to sweaters and light jackets can work. I love textures and layers, but would generally stay away from crazy patterns and large logos (unless the shot demands that look).
  • If it’s not in the studio we can’t shoot it, so if you find yourself questioning whether or not something will work just bring it along.
  • Here are some basic rules to clothing.
    • Rule #1: You have to love it! I don’t want to shoot anything that you don’t feel comfortable wearing.
    • Rule #2: If you don’t feel comfortable in it, you won’t shoot well while wearing it.
    • Rule #3: Remember, be yourself because this is where you can get some of your own personal style into the shot.